Grievance

A grievance refers to a formal complaint or dissatisfaction expressed by a stakeholder. Effective grievance handling processes are crucial for maintaining trust, fairness, and morale, 'involving structured steps for submission, review, and resolution to ensure concerns are addressed appropriately and in a timely manner. ICR grievance process addresses how stakeholders may submit their complaints relating to dissatisfaction with a decision or operation of the ICR, including concerns over the ICR program's management. It covers situations where the program's rules result in unfair, accidental, or unintended negative impacts, as well as any disagreements or grievances that arise during the planning and execution of project activities.

ICR Grievance processAppeals Committee